Wirtz, Jochen.
Wirtz, Jochen 1950-
Jochen Wirtz
VIAF ID: 17470085 ( Personal )
Permalink: http://viaf.org/viaf/17470085
Preferred Forms
- 100 0 _ ‡a Jochen Wirtz
- 200 _ | ‡a Wirtz ‡b Jochen
-
- 100 1 _ ‡a Wirtz, Jochen
- 100 1 _ ‡a Wirtz, Jochen
-
- 100 1 _ ‡a Wirtz, Jochen
- 100 1 _ ‡a Wirtz, Jochen
- 100 1 _ ‡a Wirtz, Jochen
-
- 100 1 _ ‡a Wirtz, Jochen
-
-
- 100 1 _ ‡a Wirtz, Jochen
-
-
-
- 100 1 _ ‡a Wirtz, Jochen ‡d 1950-
-
-
4xx's: Alternate Name Forms (8)
5xx's: Related Names (2)
Works
Title | Sources |
---|---|
7 faces of Singaporeans, 1998: | |
Automatisation intelligente : bienvenue dans le monde de l'hyper-automatisation : apprenez à tirer parti de l'intelligence artificielle pour stimuler les entreprises et rendre notre monde plus humain | |
Balancing capacity and demand of service operations | |
Building a world-class service organisation | |
Crafting the service environment | |
Design complaint handling and service recovery strategies | |
Designing customer service processes | |
Dienstenmarketing | |
Flying high in a competitive industry : cost-effective service excellence at Singapore Airlines | |
Intelligent automation : welcome to the world of hyperautomation: learn how to harness artificial intelligence to boost business & make our world more human | |
Managing customer relationships and building loyalty | |
Managing people for service advantage | |
n 98930663 | |
Przełomowe idee na rok 2005 : lista HBR | |
Re-inventing library services : continuity with change : case study on the National Library Board | |
Service quality and productivity management | |
Services marketing. | |
Special issue from the 4th SIG services research conference services research - a truly global discipline | |
Uirutsu ando kimura sabisu maketingu. | |
Understanding service consumers | |
Understanding the Role of Business Analytics : Some Applications | |
서비스 마케팅 | |
ラブロック&ウィルツのサービス・マーケティング |